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RETURNS & REFUNDS

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We want you to love your purchase from Glow Flow Style. If something isn't right, you may be able to return your item under the policy below.

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Returns (UK)​

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You can request a return within 14 days of delivery.

To be eligible for a return:

  • Item must be unused, unworn, and in original condition

  • Returned with original packaging (and tags, if included)

  • You must provide proof of purchase (order number/receipt)​

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Returns (International)

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International customers can request a return within 14 days of delivery, unless local law requires a different timeframe.

Important: To avoid delays and customs charges

  • The parcel must be clearly marked as "Returned Goods" on the customs declaration

  • Declare the original item value (not a lower amount)

  • Mark as "Return/Refund – Not for Resale" if your postal service allows it

  • We cannot accept returns that don't include this declaration, as we may refuse delivery or be charged import fees (which will be deducted from your refund)

Please note:

  • International return postage, customs charges, and taxes are the customer's responsibility (unless the item is faulty/damaged or incorrect)

  • We can't refund any import duties/taxes you paid to your local authorities when you received the order

  • Returns must be sent using a tracked service and packaged securely

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Items we can't accept back

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For hygiene and safety reasons, we can't accept returns for:

  • Earrings and piercing jewellery (if opened or worn)

  • Any item marked "Final Sale" or clearance items

  • Gift cards

This does not affect your rights if an item arrives faulty, damaged, or incorrect.

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How to start a return

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Email info@glowflowstyle.com with:

  • Your order number

  • The item(s) you'd like to return

  • Your delivery country (for international returns)

We'll reply with return instructions and the return address. International customers: We'll also provide guidance on how to mark your parcel correctly. Returns sent without requesting a return may be refused.

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Return shipping costs

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  • If you're returning because you changed your mind: you pay return shipping.

  • If the item is faulty/damaged or we shipped the wrong item: we will cover/arrange return shipping or reimburse reasonable return postage (we'll confirm the process by email).

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Refunds

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Once we receive and inspect your return, we'll email you the outcome. If approved:

  • Refunds are issued to the original payment method

  • Original delivery charges are not refunded, unless the return is due to our error or the item is faulty

  • Please allow 5–10 business days for your bank/payment provider to post the refund

  • If customs/duty charges are incurred because the parcel was not marked as "Returned Goods," these will be deducted from your refund

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Exchanges

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We don't offer direct exchanges. If you'd like a different item, please return the original (if eligible) for a refund and place a new order.

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Faulty, damaged, or incorrect items

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If your order arrives faulty, damaged, or incorrect, email info@glowflowstye.com within 48 hours of delivery with photos of:

  • The issue

  • The packaging

  • The shipping label

We'll offer a replacement, repair (if applicable), or refund in line with your legal rights. International customers: We'll arrange/cover return shipping for faulty items.

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Cancellations

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If you need to cancel or change an order, contact us as soon as possible. If an order has already been dispatched, it will need to be returned (if eligible).

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Contact

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Glow Flow Style
Email: info@glowflowstyle.com

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