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PRIVACY POLICY

Effective date: 29 March 2026

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This Privacy Policy explains how GlowFlowStyle (“we”, “us”, “our”) collects, uses, and shares personal data when you visit or make a purchase from https://www.glowflowstyle.com/ (the “Site”).

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If you have questions, contact us at info@glowflow.com.

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1) Who we are

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Controller: GlowFlowStyle (trading name)
Location: United Kingdom
Contact email: info@glowflow.com

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2) What data we collect

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We may collect the following types of personal data:

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A) Information you provide

  • Name

  • Billing and shipping address

  • Email address and phone number

  • Order details (items purchased, order value)

  • Messages you send to us (e.g., customer support enquiries)

B) Payment information

  • We accept card payments via Wix Payments and may also offer PayPal, Apple Pay, and/or Google Pay at checkout (depending on availability).

  • We do not store full card details on our servers. Payment providers securely process your payment details according to their own privacy policies.

C) Automatically collected information

  • Device and browser information

  • IP address (which may indicate approximate location)

  • Site usage data (pages viewed, clicks, time on site)

  • Cookies and similar technologies

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3) How we use your data

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We use personal data to:

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  • Process, fulfil, and deliver your orders

  • Send order confirmations, shipping updates, and service messages

  • Provide customer support and handle returns/refunds

  • Prevent fraud and help keep the Site secure

  • Improve the Site, products, and customer experience

  • Send marketing emails only if you opt in (you can unsubscribe at any time)

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4) Legal bases for processing (UK GDPR)

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We process personal data under the following legal bases:

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  • Contract: to fulfil your order and provide services you request

  • Legitimate interests: improving our services, preventing fraud, and securing the Site

  • Consent: for marketing emails and certain cookies (where required)

  • Legal obligation: compliance with legal, tax, and accounting requirements

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5) Sharing your data

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We share personal data only as needed to operate the store, including with:

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  • Wix (website hosting, store platform, and site features)

  • Wix Payments and PayPal (payment processing)

  • Shipping/logistics partners and carriers to deliver orders

  • Service providers that support store operations (for example, tools used to send order emails)

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We may also disclose information if required by law or to protect our rights, customers, or the public.

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6) International customers and data transfers

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Because we may use service providers and shipping/fulfilment partners outside the UK, your data may be transferred internationally. Where required, we use appropriate safeguards to protect your information.

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7) Cookies

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We use cookies and similar technologies to operate the Site, remember preferences, and understand how visitors use the Site. You can control cookies through your browser settings and any cookie/consent tools available on the Site.

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8) Marketing preferences

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If you opt in to marketing communications, we may send you promotional emails. You can unsubscribe at any time using the link in our emails or by contacting info@glowflow.com.

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9) Data retention

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We keep personal data only as long as necessary for the purposes described in this policy, including to meet legal, accounting, or reporting requirements (for example, retaining order records for tax purposes).

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10) Your rights (UK GDPR)

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Depending on your circumstances, you may have rights to:

  • Request access to your personal data

  • Request correction of inaccurate or incomplete data

  • Request deletion of your personal data

  • Object to or request restriction of processing

  • Request data portability

  • Withdraw consent where processing is based on consent

To exercise your rights, email info@glowflow.com.

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11) Security

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We take reasonable measures to protect your personal data. However, no method of transmission over the internet is completely secure.

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12) Children

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Our Site is not intended for children and we do not knowingly collect personal data from children.

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13) Changes to this Privacy Policy

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We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

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14) Contact

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If you have questions about this Privacy Policy or your personal data, contact us at:
info@glowflow.com

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