Shipping

Where we ship

We ship UK-wide and to international destinations. If your country isn't available at checkout, please contact us at info@glowflowstyle.com and we'll do our best to help.

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Processing time

Orders are processed within 1–3 business days (Monday–Friday, excluding UK bank holidays). Orders placed after 2pm or on weekends/holidays will be processed the next business day.

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Please note: Processing time is separate from delivery time.

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UK Shipping

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We offer the following UK delivery options:

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Service                          Cost         Estimated Delivery

Standard Delivery    £3.99       3–5 business days

Express/Next Day    £4.99       1-3 business days

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Next day delivery is only available for orders placed before 2pm on weekdays.

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Free UK shipping on orders over £25 (Standard Delivery only).

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International Shipping

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We ship internationally to most countries. Rates and delivery times vary by destination.

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Region                                                  Cost                    Estimated Delivery

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Rest of World (Standard)              From £3.99      5–10 business days

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Exact shipping costs are calculated at checkout based on your location and order weight.

Free international shipping on orders over £30 (Standard International Delivery only).

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Customs, duties & taxes (International orders)

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• Prices shown on our site are in GBP (£) and do not include import duties, taxes, or customs fees

• You (the customer) are responsible for any charges applied by your country's customs authorities

• These fees are not included in your order total and are not refundable

• Delivery may be delayed if customs clearance is required

• Refused deliveries due to unpaid customs fees will not be refunded

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Order tracking

Once your order ships, you'll receive a dispatch confirmation email with tracking information (for tracked services). You can use this to monitor your parcel's progress.

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If you don't receive tracking within 3 business days of placing your order, check your spam/junk folder or contact info@glowflowstyle.com

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Delivery issues

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My order hasn't arrived

• UK orders: Contact us if your order hasn't arrived within the estimated timeframe. We'll investigate with the courier.

• International orders: Please allow extra time for customs processing. If your tracking shows no movement for 10+ days, contact us.

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Missing or stolen parcels

We're not responsible for parcels marked as "delivered" by the courier but not received by you. Please:

• Check with neighbours, reception, or safe places

• Contact the courier directly using your tracking number

• If the parcel is confirmed lost/stolen, we may be able to assist with an insurance claim (tracked services only)

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Incorrect address

Please double-check your shipping address before completing your order. We can't refund or reship orders sent to an incorrect address provided by the customer. If you notice an error immediately after ordering, contact us and we'll try to update it before dispatch.

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Damaged parcels

If your parcel arrives visibly damaged, please:

• Take photos of the packaging and item

• Email [your support email] within 48 hours with your order number and photos

• We'll arrange a replacement or refund

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Contact
Glow Flow Style
Email: info@glowflowstyle.com
 

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